Tuesday, 12 March 2024 | PNS | DEHRADUN
Chief minister Pushkar Singh Dhami talked to various complainants and sought their feedback while chairing a meeting to review the CM helpline 1905 here on Monday. He directed the officials to accord top priority to complaints received in the helpline and work on making the service more effective. Stating that the CM helpline is for the convenience of the public, he said that the officials concerned should follow up on the complaint received till its redressal. He told officials to rise above the habit of keeping long term and technical issues pending while ensuring swift redressal of the complaints. “All officials should hold meetings related to the CM helpline regularly at all levels. The government and administration should be answerable to the public. Redressal of complaints should not be unnecessarily delayed,” he said. Addressing the district magistrates attending the meeting virtually, Dhami directed them to ensure immediate online updation of complaints received for the CM helpline on Tehsil Diwas.
During the CM’s telephonic interactions with complainants, Bhawna Phulara of Udham Singh Nagar said that her ration card was not displayed online due to which her Ayushman card could not be made. The issue was resolved in five days after she complained in the CM helpline. Nainital resident Sarvesh Sharma said that the water supply to his house had been disrupted for many days. The old pipeline had broken down while laying the new pipeline and the officials were not listening to his issue. However, the issue was resolved a few days after he complained on the CM helpline. Dhami also interacted with complainants from Haridwar and Dehradun during the meeting. Officials informed that as per instructions, arrangements have been made to report officials not working properly on the CM helpline portal.
A message alert system regarding communication between the complainant and officials has also been started. The calling executives are also being provided communication skill training. The percentage of satisfactorily resolved complaints has increased from 60 per cent to 61 per cent, the officials informed.
