PIONEER EDGE NEWS SERVICE/Dehradun
The Uttarakhand Postal Circle will organise its monthly postal court on September 29 at 4 PM at the Circle Office in Dehradun to address complaints and grievances related to postal services.
According to the official, customers can submit complaints concerning registered post, parcels, business post, money orders and savings bank services.
The complaints should contain clear and complete details of the grievance and must reach the designated officer at the Circle Office by September 29.
The official said that a separate complaint letter must be submitted for each grievance. Applicants have also been asked to clearly write “Complaint for Postal Court” on the top of the letter.
However, complaints relating to matters that have already been decided by a court, cases pending before a consumer forum, matters already disposed of by the Directorate General of Posts or issues previously taken up in a postal court will not be entertained.
Vague or incomplete complaints will also not be considered, officials said.
The postal court will be held at the Circle Office of the Chief Postmaster General, Uttarakhand Circle, Dehradun-248001.
Complaints may be addressed to MP M Bisht, assistant director (Complaints) office of the Chief Postmaster General, Uttarakhand Circle, Dehradun-248001. The official has also provided the email address asppgcoddn@gmail.com for communication regarding complaints.
The postal circle has urged customers with unresolved grievances relating to eligible postal services to submit their complaints within the stipulated time so that the issues can be taken up during the postal court.
The monthly postal court is part of the department’s mechanism for addressing customer grievances and providing a platform for resolving complaints related to postal services.
