Use of AI service robots & digital systems in Doon’s restaurants triggers debate on jobs & modernisation

ANJALI YADAV/Dehradun

Some restaurants in Dehradun are adopting AI-powered service systems, including robot servers and digital ordering kiosks, as part of efforts to improve efficiency and control operational costs. While owners describe the move as a step toward modernisation, workers are quietly worried about job security.

A Dehradun-based outlet of Bikanervala introduced a service robot two years ago. Manager Sushil Kumar said that the robot delivers food to tables programmed with specific identification numbers. “It helps reduce delays during peak hours,” he said, adding that one staff member is assigned to manage the device. He clarified that billing is still handled manually.

Staff member of another restaurant, Rohit Boult said that his eatery introduced a robot about 15 months ago and the response has been encouraging. “Customers are curious. Many come back with their family just to see it in action,” he said. According to him, sales have shown an upward trend since deployment. Boult added that his restaurant operates one robot and plans to add another. Three other branches of the establishment have also adopted similar systems.

However, workers are uncertain about the impact of such steps. Rakesh, a staff member at a local eatery, said, “If machines handle service, fewer people may be hired in the future.” 

Similarly, hotel management students in the city say AI can handle repetitive service functions, but guest engagement, complaint handling and personalised hospitality still depend on trained staff.

Meanwhile the customers are divided. “It’s efficient and looks clean,” said Anushree Negi. Samiksha Sharma said, “Dining is about interaction. A robot cannot replace the human engagement required for guest satisfaction.”